Kathy Cavers and Sandy Hackenmueller, Co-Chairs of Synergy, invite you to our upcoming, in-person meeting. 

The Synergy meeting is scheduled to run from 9:30 a.m. to 1:30 p.m. on Tuesday, December 3, 2024. Lunch will be provided & will be held at Buck & Honey's – Monona, 800 W. Broadway #300, Monona, WI 53713. This is located just off the Beltline (HWY 12/18) in Monona/Madison. 

Click here to add this meeting to your calendar. 

Topics of Discussion include: 

• Discharges - what happens when we issue discharges and there is nowhere for the resident to go?
• Complaints and Customer Service - hear from fellow providers on how they have successfully decreased the number of complaints and improved their customer service process.
• Regulatory Reform- discuss what regulations and initiatives should be included in the LeadingAge Wisconsin 2025 legislative ask to improve the survey process for Wisconsin providers.
• Back to Basics - what best practices is your organization using to address training needs for basic nursing processes?
• Survey Hot Topics- what's trending, what's new from CMS, and more. 

This meeting is being sponsored by HealthDirect; therefore, there is no cost for you to participate. However, please register in advance no later than November 22nd so that we can prepare for the meeting room set up and lunch. 

Please complete a separate RSVP for each person planning to attend.